Job description

Kearys Motor Group is one of Ireland’s largest motor groups, with 12 dealerships across Cork and Dublin. Kearys represents BMW, MINI, Motorrad, Hyundai, Nissan, Renault and Dacia in Cork, together with Kearys Carstore Dublin, Cork and Limerick.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Job Description:

Keary Motor Group is rapidly expanding and looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Service Advisor to join our dynamic, growing team.

Looking to shift your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases

Role Requirements:

Excellent Communication Skills

  • Develop natural conversation to build rapport, trust and credibility
  • Use advanced questioning techniques and active listening to build understanding of customer needs and motivations
  • Present products and services enthusiastically and with conviction
  • Handle objections effectively, without complacency or aggression

Selling

  • Use customer records and data to personalise the customer's experience and build the relationship
  • Link features and benefits to the customer's needs for additional work identified and services offered
  • Explain complex technical information in a way that can be understood by the customer
  • Guide customer to the right choice for them

Other

  • Previous customer service experience is desired.
  • Ideally have a technical understanding/background.
  • Full, clean driving licence.

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • On-site parking
  • Wellness program

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Commission pay

Ref: serviceadvisor- wilton

Working Hours Full-Time
Location Cork
Salary Competitive
Benefits
Closing Date 31/12/2022

About You * Required Information
    Additional Information
    Cancel