Customer Service Manager

Kearys Motor Group is one of Ireland’s largest motor groups, with 11 dealerships across Cork and Dublin. Kearys represents BMW, MINI, Motorrad, Hyundai, Nissan, Renault and Dacia in Cork, together with Kearys Carstore Dublin and Cork.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Customer Service Manager to join our dynamic, growing team Kearys Midleton.

Looking to shift your career into next gear? Apply today to be a part of our success story.

Key Responsibilities:

  • Coordinate Service customer bookings.
  • Deal with escalated Service customer issues as necessary.
  • Ensure all Service customer satisfaction scores are positive.
  • Work with the Workshop Foreman to co-ordinate the flow of work to the workshop.
  • Work with Group retention staff to ensure workshop is fully booked at all times.
  • Facilitate service department to achieve set targets.

Key Requirements:

  • Exceptional customer service skills and phone manner.
  • Experience within a service department preferable, not essential.
  • Results focused with a proven track record of delivery.
  • Strong project and analytical skills.
  • A strong working knowledge of Microsoft Office, (including Excel, PowerPoint).
  • Ability to communicate at all levels within the business.
  • Full, clean driving license.

This job is based in Cork.

Ref: CSM

Working Hours Full Time
Location Cork
Salary Competitive
Benefits Bonus Scheme Wellness Programmes Onsite Parking Group Pension Scheme
Closing Date 07/05/2021

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