Customer Retention Executive - Cork

Kearys are the largest family owned Motor Group in Ireland, with a number of state of the art dealerships around Cork City, County and Dublin. Representing BMW, Nissan, Hyundai, Renault, MINI, Motorrad and Dacia, Kearys accounts for over 1/3 of all new car sales in the Cork region.

With an award-winning sales staff, dedicated financial advisors, superb aftersales and parts departments, we are passionate in our customer care and working as a team strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group is rapidly expanding and looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Customer Retention Executive to join our dynamic, growing team.

Looking to move your career into next gear? Apply today to be a part of our success story.

Job Description:

Responsible for ensuring the retention of loyal customers, the return of previous customers and the introduction of new customers.

Key Responsibilities:

  • Daily Outbound Retention calls to customers.
  • Increase the number of customers whilst ensuring existing customers remain loyal.
  • Manage daily, weekly and monthly KPI’s to maintain performance.
  • Ensure that customer details, vehicle details and ownership changes are updated at every relevant customer contact opportunity within the business.
  • Continually evaluate and improve the customer journey to ensure that customers receive a seamless and efficient experience and the exceptional customer service they expect.
  • Ad hoc phone-based customer service and sales activities as required.

Key Requirements:

  • Exceptional customer service skills and phone manner.
  • Results focused with a proven track record of delivery.
  • Strong numerical and analytical skills.
  • Strong project and budget management skills.
  • A strong working knowledge of Microsoft Office, (including Excel, PowerPoint).
  • Ability to communicate at all levels within the business.
  • Full, clean driving license.

Ref: RETEXEC

Working Hours Full Time
Location Cork
Salary Competitive
Benefits Excellent Commission Structure
Training & Development
Company Car
Mobile Phone
Fuel Card
Laptop
Closing Date 31/03/2020

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